Services


OUR SERVICES:

  • Computer Desktops
  • Notebooks
  • Repair
  • Upgrade
  • On-site/Remote/On-Phone or Depot Service
  • Network Setup & Cabling
  • DSL Setup
  • Web Hosting


SERVICE RATES:

ON-SITE SUPPORT

  • $120 PER HOUR
  • Rates are charged in quarter hour increments.
  • One hour minimum for onsite service.
  • Payment is due upon time service is rendered, or date of issue of invoice. Travel fees will be charged as applicable(see below)

REMOTE SUPPORT

  • $120 PER HOUR, OR $12.50 PER 5 MINUTE UNITS
  • Rates are charged in 5 minute units. examples:
  • For 10 minutes on the phone, we bill for 2 units ($25).
  • For 2 minutes responding to an e-mail support request, we bill for 1 unit ($12.50).
  • For 13 minutes fixing an issue via screen sharing, we bill 3 units ($37.50)
  • Remote Support includes email support, phone calls, research, screen sharing, training, etc.
  • Payment is due upon time service is rendered, or date of issue of invoice.

TRAVEL FEES

  • Onsite service may be required for more complex repairs.
  • Our Onsite Service schedule is limited and appointments are required.
  • we charge $1/mile for travel.

REGULAR OPERATING HOURS

  • Monday to Friday, 9am to 5pm Pacific Standard Time. Support outside of these hours is billed at 1.5 X rate during
    the week and 2X on weekends and holidays.

CANCELLATION POLICY

  • Due to the high demand for appointments and our desire to help as many of our clients as possible, we have had to
    implement a strict cancellation policy: If you cancel with less than 24 hour notice, there will be cancellation fee equal
    to one hour’s rate. Thank you for your understanding.

PREPAID SERVICE RETAINER

  • Discounted, prepaid service retainers are available. Prepaid service retainer time is applicable only for Remote
    Support and On-Site Service, and cannot be applied for any costs, materials, or Travel Fees. Prepaid retainers are
    not transferable to any other party. Unused time will expire one year from purchase date. Prepaid service retainers
    are not refundable.
    Prepaid Service Retainer – 10 hours $1000 (effective hourly rate of $100 per hour)

PAYMENT OPTIONS

  • Payment is accepted by check, cash or direct deposit ACH. All checks must
    be made out to “General Computer Engineering, Inc”.